PCR Educator now suppresses duplicate emails within a single send. When one send would deliver identical content to the same address more than once, for example a household copy and a parent copy sharing one inbox, the system delivers exactly one copy and records the rest as suppressed duplicates.

What's new

One copy per address per message. Within a single send, each email address receives a given message once. If the same address appears as a household email, a parent email, and a named recipient, the first copy is delivered and the remaining copies are suppressed.

Personalized content still arrives. Suppression compares the merged content, not just the address. Two messages personalized for different students remain two messages, and both are delivered.

Every suppressed copy is recorded. The notification history shows each suppressed recipient with a reference to the copy that was delivered, so "did parent one receive it" always has a definite answer.

Read tracking follows the delivered copy. Opens and link clicks register on the copy that was sent, keeping read statistics meaningful.

Why it matters

Families who share an inbox, or who use one address for both the household and a parent record, stop receiving the same email two or three times. Front offices stop fielding "why did I get this twice" replies, and read rates stop being diluted by copies nobody opens twice. Nothing changes in how you configure sends: the suppression happens automatically, and different content to the same address continues to flow exactly as before.

A few ways to talk about it

• Same message, same address, one email. Every extra copy is recorded, not silently dropped.
• Personalized messages are never merged away: different content to one address still arrives separately.
• Read statistics now reflect real inboxes instead of duplicate copies.

Available now to all PCR Educator schools. Your account team can walk you through the notification history whenever you're ready.