Configuring Twilio for Voice and Text Messages
Posted August 15, 2019
PCR Educator provides the functionality to initiate voice calls and text messages to students, parents, and teachers. Please reach out to support@pcreducator.com to inquire about this service.
This functionality is facilitated by our partner - Twilio through its "Programmable SMS” and "Programmable Voice" products. Follow the steps below to configure an account through Twilio and connect it to PCR Educator.
1. Apply for one 10-digit long code A2P 10DLC phone number from Twilio: https://www.twilio.com/en-us/a2p-10dlc
2. Obtain Credentials - through your Twilio Account Dashboard, retrieve the Account SID, the Authentication Token and the 10-digit long code A2P 10DLC phone number.
3. Update Information on Administrative End - Navigate to Security > Maintenance > Phone Configuration and populate SID, Token, Speaker, and Phone Number. Note: You will need the Security Full role to configure Twilio for Voice and Text Messages and Phone Full role to process voice/text notifications.
You are now ready to test voice and text messaging! Note: Twilio is a third party subscription separate from PCR Educator with their own product and subscription fees.
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