Notification Trigger Suppression is a group of settings on a scheduled Notification Trigger that limits how often the trigger sends about the same record. The limits are counted separately for each trigger and each record, such as one student or one household, so families and students do not receive the same message more often than the school intends.

One of the following roles is required to access the Notification Triggers page: Admin Full, Admin Read, Admissions Full, Admissions Read, Development Full, Development Read, Finance Full, Finance Read, FinancialAid Full, FinancialAid Read, Health Full, Health Read, Phone Full, Registrar Full, Registrar Read, Scheduling Full, Scheduling Read, Security Full.

Suppression settings

The settings are in the Custom Settings section of the trigger. Navigate to Notifications > Notification Triggers and click Details next to the trigger, or click New to create one.

• Minimum days between fires prevents the trigger from sending about the same record again until this many days have passed since its last send about that record. Leave it blank to turn this limit off.
• Maximum fires per sets the period for a send limit: Don't limit, Marking Period, Term, or Academic Year. The default is Don't limit.
• Maximum number of fires sets how many times the trigger may send about the same record within that period. It appears once a period is chosen, and a blank value counts as 1.
• School division for period identifies the division whose Term or Marking Period calendar defines the period. It appears, and is required, when Term or Marking Period is chosen.

How suppression works

Scheduled triggers run once a day, or once a week on the chosen Send Day of Week. On each run, a record receives the message only if it matches the trigger's Merge Filter and is within both limits. A record that has reached a limit is skipped without an error until enough days have passed or the period ends, and the other records still receive the message.

Each trigger keeps its own send history, and only successful sends are counted. Two triggers that send similar messages are limited separately.

Note: A single run sends at most 5,000 messages. A run that would exceed that number stops with an error before any message is sent.

Which triggers use suppression

Student, Household, Staff, Inquiry, and Student Check In triggers apply both limits. Inquiry Actions (Admissions) and Inquiry Missing Actions triggers apply only Minimum days between fires. For Inquiry Actions (Admissions), an action whose Scheduled Date changes counts as a new record, so the limit starts over for it. Other Categories, including User Website Announcements, do not apply these limits.

Example: A Household trigger with Maximum fires per set to Academic Year and Maximum number of fires set to 1 sends about each household at most once per academic year.

Example: A Student trigger with Minimum days between fires set to 7 sends about the same student at most once every 7 days, even when the student matches the Merge Filter every day.