Inquiry Duplication Check
Posted July 23, 2021
Upon inquiry form submission, an algorithm checks to see if the combination of Inquiry First Name, Inquiry Last Name, and Inquiry Birthdate (if populated) match an existing inquiry or student record.
If the user is logged in and there is a match with an existing student record and that student record is associated with the same household, then the new inquiry record is automatically associated with the student record. Otherwise, the user receives an error that the inquiry record is a duplicate. Note: If birthdate is not populated, then the algorithm only checks for Inquiry First Name and Inquiry Last Name fields.
To troubleshoot potential issues, see Application Online Record Check.
Note: This article is only applicable if the Skip Demographic Duplicate Check property is not enabled in the CMS Widget - Inquiry Submit widget.
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