Why are duplicate emails being sent out on our Apply Online submit?
Posted November 26, 2018
The Apply Online Submit widget sends a confirmation to both the email types specified on the template and the user submitting the application. The second send ensures the submitting user always receives a confirmation, even if their email differs from the household email on file.
Duplicate copies are now suppressed automatically. When both sends would deliver identical content to the same address, only one copy is delivered and the other is recorded as a suppressed duplicate in the notification history. If the two confirmations contain different content, each version is still delivered.
To send only one email per submission regardless of content, remove all recipient email types from the template and select the One email per student option when creating or saving the template.
Related articles
More from the Knowledge Base
Still have questions?
Live chat is staffed weekdays 8 am to 7 pm ET. Tickets get a response within one business day.
New to PCR Educator?
If you landed here from a search and want to see what PCR Educator can do, the demo is the fastest way in. Thirty minutes, no commitment.