Handling Returned Customer Payments

Posted March 24, 2021
Re-enrollment season is in full swing! Now is a great time for a quick refresher course on what to do if one of your customer’s re-enrollment payments ends up bouncing. 

When your customers use checks or eChecks, it’s possible that your bank or your Payment Processor is unable to deposit the payment to your account, or that it needs to revert the transaction. This usually occurs due to insufficient funds, rejected payments, stop payments initiated by your customers or incorrect account numbers.

Check out these Knowledge Base articles for a full breakdown of how to handle returned customer payments.
 
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